We hold your spot just for you, so please give as much notice as possible if your plans change. Thank you for helping keep the schedule fair for everyone.
Private Sessions
- Cancel or reschedule at least 12 hours before your session at no charge.
- Cancellations with less than 12 hours’ notice, and no-shows, are charged the full session fee, or the session is deducted from your package.
- If you arrive late, your session will still end at its scheduled time.
- If your preferred time is full, join the waitlist and you’ll get a text if a spot opens at least 12 hours before it starts.
Small Group Classes
- Cancel at least 12 hours before class to keep your class credit.
- Late cancellations and no-shows forfeit the class credit or drop-in fee.
- If your preferred time is full, join the waitlist and you’ll get a text if a spot opens at least 12 hours before it starts.
Packages
- Private 3-Packs and 10-Packs and the Small Group 10-Pack expire 60 days after purchase.
- Packages are non-refundable and non-transferable.
- Unused sessions or classes are not refunded after a package expires.
Studio Cancellations
If we need to cancel or reschedule a session or class, we will notify you as soon as possible and your payment or credit will be fully restored.
Health and Safety
Please share any injuries, medical conditions, or pregnancy on your intake form before your first session, and let us know about any changes. If you feel unwell, please reschedule. The late-cancellation fee is waived for illness when you let us know before your scheduled session.
How to Cancel
Cancel or reschedule anytime using the link in your Acuity confirmation email, or reach us through our Contact page.